Shipping policy
Shipping Policy
We are pleased to ship our nutritional and wellness products throughout the United States. The information below outlines our shipping methods, estimated delivery timelines, and important order policies.
Shipping Options
- Standard/Ground Shipping: Estimated delivery within 5–8 business days
- Expedited Shipping: Estimated delivery within 2–3 business days
Tracking information will be emailed once your order has shipped.
Please note that all shipping and delivery timelines are estimates only and are not guaranteed. Delivery delays caused by carriers, weather, holidays, or circumstances outside our control are not the responsibility of Honest Balance Medicine
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Stacked Supplement Orders
Some supplement protocols or “stacked” supplement packages are intended to work together as a complete program. To help ensure continuity of care and product integrity, these orders may ship once all items are available and ready to be sent together in a single shipment.
Backordered Items
If an item in your order is temporarily out of stock, your order may be delayed until all products become available. You will receive tracking information via email once your shipment leaves our facility.
Free Shipping
- Orders over $50 qualify for free standard/ground shipping (5–8 business days) within the contiguous United States.
- Orders shipped to Hawaii or Alaska qualify for free standard/ground shipping on purchases over $250.
- Expedited shipping options are available for an additional charge.
Third-Party Shipping & Forwarding Services
If you choose to use a third-party shipping provider, forwarding company, or reshipping service, you are responsible for any additional shipping charges, customs fees, damages, delays, or package loss that may occur after delivery to the forwarding address.
Once an order has been delivered to the third-party shipping address provided at checkout, we are unable to guarantee the condition of the products or accept returns, refunds, or replacement requests related to that shipment.
Returns & Refunds
Due to the nature of supplements and ingestible health products, all sales are final. We are unable to accept returns, exchanges, or provide refunds once a product has been purchased or shipped.
If your order arrives damaged, defective, or incorrect, please contact us within 3–5 business days of delivery at info@drdavydova.com with your order number and photos of the issue so we can review and assist you appropriately.
Lost or Stolen Packages
Once a package has been transferred to the shipping carrier and marked as delivered, Honest Balance Medicine is not responsible for lost, stolen, or delayed packages. Customers are encouraged to contact the shipping carrier directly regarding delivery issues.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: